Dempster Eye Center Dr. Ma  Proud members of the
American Optometric Assoc.
(847) 470-1115
Dear Valued Patients:

Our plans will be in accordance with the CDC (Centers for Disease Control, IDPH (Illinois Department of Public Health), and AOA (American Optometric Association).

During this unprecedented health crisis, our greatest priority will be the health and safety of our patients and our staff. Dempster Eye Care’s team will therefore be taking extensive measures to minimize risks. We have taken the following measures and protocols:
Office Hours: Monday - Friday, 9:30 - 6:00  | Saturday 9:00 - 3:00
• Dempster Eye Care will now implement new digital/phone methods of checking in.

• Patients will be asked by phone before their appointment to be able to update their medications, health history, documentation of eye problems and questions for your doctor, as well as basic information such as an email address, phone numbers, etc.

• Patients will be screened by phone before their appointments for COVID 19 related questions and risk factors.

• We have reduced overall patient flow, and will be limiting the number of patients present in the office at any given time to ensure social distancing.
• Patients are asked to come alone or have anyone accompanying wait in the car or outside. Exceptions will be made for minors or to those that require assistance.

• When arriving for your appointment, please call 847-470-1115 from your vehicle. The front desk will check you in by phone and have a staff member ready to meet you at the door to take you in, as it will be locked.

• Anyone who wishes to enter the office will have their temperature measured prior to being able to step inside.

• We ask all patients to be wearing a proper face mask at all times while in the office. You will be given a mask if you do not have one.

• Exam rooms and equipment has always been disinfected regularly after each patient, but updated with new sterilization and disinfecting processes.

• If you are having flu-like symptoms, fever, cough, chills or shortness of breath, please DO NOT VISIT US at this time, please contact your primary care provider.

• Tele-health visits are also available for patients who prefer this option.

• Our Optical Shop remains open and all services remain available. Appointments are recommended to ensure accommodation.

• Frame try-ons must be accompanied by a staff member to ensure all frames can be disinfected whenever they are touched. We thank you in advance for your patience and cooperation.
We are grateful for your trust in providing your eye care, and please feel free to call or message us with questions or concerns.
Stay safe, and we look forward to seeing you soon!

Dr. Sunae Ma

All of us here sincerely hope that you, your family and friends are all healthy during these stressful times.

Contact Lens Wear is Safe, however:
• Proper Hand Washing is Essential.
• Disinfect Contact Lenses.
• Discontinue Lens Wear Only if Sick.

Also remember to:
• Disinfect Your Eyeglasses.
• Eyeglasses are Not Proven to Offer Protection.

We are doing what we can to look after your health and your vision, and as always, we appreciate you being our patient.

• Mild to severe respiratory illness with fever, cough, and difficulty breathing
• Symptoms may appear in as few as two days or as long as 14 days

• Spreads person to person through small droplets from nose or mouth which are spread when a person with COVID-19 coughs or exhales.
• Can catch the virus by touching objects and surfaces that droplets have landed on and then touching their eyes, nose or mouth.

Steps to take to minimize risk
• Wash hand with soap & water for at least 20 seconds
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Avoid close contact with people that are sick.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw away the tissue in trash.
• Clean and disinfect frequently touched objects and surfaces.
• Ensure employees have ample facilities to wash their hands.
Covering your mouth when you cough or sneeze with your elbow or a tissue will greatly reduce the number of germs that are able to spread to people and objects around you.

Even if your illness doesn't seem very bad to you, it could be much more serious for someone who catches your germs.


What Is Social Distancing? Social distancing is a way to keep people from interacting closely or frequently enough to spread an infectious disease. Here in the office we're asking you to not sit next to each other to observe Social Distancing. Everyone reacts differently to stressful situations, please be respectful of others boundaries.

Dempster Eye Center 5901 Dempster St. Suite 101 Morton Grove, IL 60053 Phone: (847) 470-1115

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